- The problem
- Requests came in through WhatsApp, email, and calls — and got lost between channels.
- The intervention
- A portal where clients request, track, and approve their work in one place.
- What changed
- The studio stopped chasing messages. Every request comes in, moves forward, and gets approved in order.
02 Physical therapy clinic
Healthcare
- The problem
- The schedule depended on coordinating every appointment by chat, during office hours.
- The intervention
- Website with self-service booking: patients see availability and book on their own, any time.
- What changed
- The schedule fills up without manual management and no-shows dropped with automatic reminders.